Privacy Policy
Last updated: June 5, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and password when you create an account
- Payment information (processed securely through Stripe)
- Task descriptions, files, and project requirements
- Communications with our design team
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our graphic design services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to comments, questions, and customer service requests
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
4. Payment Information
All payment transactions are processed through Stripe. We do not store your complete credit card information on our servers. Stripe is PCI-DSS compliant and handles all sensitive payment data.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the transactions you request. You may request deletion of your account and associated data at any time.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent at any time
7. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
8. Third-Party Services
We may employ third-party companies and services to facilitate our service, including:
- Stripe – Payment processing
- Google Fonts – Font delivery
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@valenocreative.com
- Website: https://valenocreative.com